We want to assure you that Suzuki GB is following all Government advice and working responsibly with our dealer network to support you and our staff during the current Regional and National COVID restrictions. In light of the latest Government announcements, we would like to update you on how we are remaining open for business to support you through this period.
What sales and aftersales support can you expect from Suzuki and our dealer network during a period of enhanced COVID restrictions?
First of all, the safety of our customers and dealer colleagues is of utmost importance and as such Suzuki dealerships are operating with COVID safe working practices and have been since the National lockdown earlier this year.
The vast majority of our service departments remain open and continue to provide you with all the services you may need. Staff will be taking safety precautions in a COVID secure way.
Depending on Regional legislation and Government lockdown guidance, some showrooms may be closed for physical appointments, however most of our dealers are still very much open for business (albeit digitally in some cases).
Suzuki dealers pride themselves on customer service and have sales teams on hand who can remotely discuss your requirements either by telephone, via video and on social media. Many can share video walk arounds of new and used bikes or send videos directly to you so that you can explore our products in your own time.
Bike deliveries and handovers continue to be carried out in a COVID compliant and safe manner, with social distancing observed. Should you wish to explore alternative delivery solutions (for example to your home), our dealer network can support this. New Suzuki machines will be prepared in advance and sanitized prior to handover.
Thank you for your understanding, and for helping us to ensure our dealerships are a safe place to visit and work. We are still open to serve you but please call our dealers first to discuss your specific needs and make an appointment.